Community Team

Release responsibilities

1. Identify new volunteers
2. Monitor support forums and help identify any blockers & regressions.
3. Implement new Dogfood features on *.tiki.org to help test and make the community more open efficient and welcoming

Ongoing responsibilities

Welcoming new users

• Custom email message to new registrants? (templates/mail/user_validation_mail.tpl)
• Custom registration message

Various house cleaning

• Moderator for Tiki mailing lists
  • Approve messages which are too large, block spam, etc
• Approve submissions
• Maintain WhoWhat

Support

• Support forums Ricks99: once or twice a day
• Answer the general contact us page Ricks99: on a weekly basis.
  • This contact form should be modified so that it's more like a ticket system
    • Person that contacts us gets a copy of the message
    • Volunteer fills the answer in a box and closes the ticket and the system sends the email out. Thus, the interaction is archived and the message is sent out.
    • Would be nice to have some form replies (ex.: via the toolbar)
      • Thank you for contacting the Tiki community. This is a community of volunteers and we are very proud of providing the FOSS Web Application with the most built-in features. However, there is too much demand (not enough volunteers to offer one-on-one support. Your message has been identified by a volunteer as being a support question. Please repost in the forums where other community members can see it and hopefully reply to it. A benefit is that the reply will be useful to help the next person who has that problem. If you need timely support, you should consider hiring a Consultant.

Community Calendar

• Maintain the "official" Tiki Community calendar http://info.tiki.org/tiki-calendar.php
• Review/add new event submissions that meet the following criteria:
  • A scheduled or planned TikiFest
  • A conference or summit with a Tiki-related presentation or paper
  • A conference or summit with a presentation or paper by a Tiki community member

Projects

• Webinars
• kickstart Local User Groups system
• Implement Serious Dogfooding of a user tracker to gather information about our community and update the nice Community Worldmap
  • Retire the previous attempt (migrate data?)
• Re-model the registration process to be more Social Networking
• Stickiness Project