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Features / Usability

Features / Usability


Re: Re: Knowledgebase in 2/3 languages

posts: 1563 Germany

Hi jvuz,

for a customer knowledgebase, I pretty much doubt, that articles would be the right feature - really pretty much!

Mind the completely different approach of articles and wiki pages.

Articles is for news, events notce, book reviews etc.. in time based relevance.

=> Updated information and one author/editor write a new article (maybe referring to an olderone)

=> Articles are listed by time and filtered by topic

=> Linking this specific article (and information) in a menu means to create one menu item per article (per change or update of information).

Wiki is for topic based and more statically (optional assotiatively) interlinked pages with a topic based relevance.

=> Updated information let's some ("arbitrary") author/editor of a responsible team add or change the information on the same page.

=> Wiki pages are listed in different types of manually or (semi)automatically managed menus and are interlinked and displayed in any needed context and structure.

=> Changing or extending a wiki page's content does not affect menus or links or backlinks (if not intended).



Technically you could use articles as something very close to wikipages, what would be quite complicated to manage over times.

If you need a structure way of typing in content, meaning a content submit/edit form similar to articles, you much better develop a combination of wikipages and trackers and use the PluginList

Best regards
Torsten

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