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Architecture / Installation

Architecture / Installation


Revival of 10-11 years old Tiki Documentation Portal

posts: 6 India

Hi Everyone,

My company uses Wiki-Tiki Documentation portal from past 10-11 years but recently we've shifted our domain website from one hosting server to another.
Wiki-Tiki worked fine for 2 months but now it gave an error as per attached file with this thread.
Our new website managing firm said -
-------------------------
The error is on the website and there is a new version of tiki which needs updating just as other sites do. We don’t have any access to the CMS but this would be the best way ahead. Restoring the tiki site from a backup will have the same problems as the core site is very old and needs updating.
We would require the tiki access to the CMS. The CMS update may not be the only problem here and that won’t be know until we are there.
--------------------------

Now, as a current admin of my company I do not have any handover of the setup of Wiki-Tiki which was done on the first instance and we do not possess any CMS of Wiki-Tiki.

Till now we were only managing the users as admins on documentation portal itself (which is obviously not accessible due to this error) and we were unaware of any CMS until yesterday when pointed.

If anyone could direct from where we can have CMS access or how to resolve this without losing any data, we would be very grateful.

Thanks in advance.

posts: 2423 Czech Republic

Hi,
CMS means "Content Management System" - that is the category of software, nothing special you need. It is just a software type description where Tiki belongs.

luci

Ishu Paul Singh wrote:

Hi Everyone,

My company uses Wiki-Tiki Documentation portal from past 10-11 years but recently we've shifted our domain website from one hosting server to another.
Wiki-Tiki worked fine for 2 months but now it gave an error as per attached file with this thread.
Our new website managing firm said -
-------------------------
The error is on the website and there is a new version of tiki which needs updating just as other sites do. We don’t have any access to the CMS but this would be the best way ahead. Restoring the tiki site from a backup will have the same problems as the core site is very old and needs updating.
We would require the tiki access to the CMS. The CMS update may not be the only problem here and that won’t be know until we are there.
--------------------------

Now, as a current admin of my company I do not have any handover of the setup of Wiki-Tiki which was done on the first instance and we do not possess any CMS of Wiki-Tiki.

Till now we were only managing the users as admins on documentation portal itself (which is obviously not accessible due to this error) and we were unaware of any CMS until yesterday when pointed.

If anyone could direct from where we can have CMS access or how to resolve this without losing any data, we would be very grateful.

Thanks in advance.

posts: 6 India

Hi luci,

Thanks for the information but where to go from here that is query.

Regards

luciash d' being 🧙 wrote:

Hi,
CMS means "Content Management System" - that is the category of software, nothing special you need. It is just a software type description where Tiki belongs.

luci


posts: 6 India
Ishu Paul Singh wrote:

Hi Everyone,

My company uses Wiki-Tiki Documentation portal from past 10-11 years but recently we've shifted our domain website from one hosting server to another.
Wiki-Tiki worked fine for 2 months but now it gave an error as per attached file with this thread.
Our new website managing firm said -
-------------------------
The error is on the website and there is a new version of tiki which needs updating just as other sites do. We don’t have any access to the CMS but this would be the best way ahead. Restoring the tiki site from a backup will have the same problems as the core site is very old and needs updating.
We would require the tiki access to the CMS. The CMS update may not be the only problem here and that won’t be know until we are there.
--------------------------

Now, as a current admin of my company I do not have any handover of the setup of Wiki-Tiki which was done on the first instance and we do not possess any CMS of Wiki-Tiki.

Till now we were only managing the users as admins on documentation portal itself (which is obviously not accessible due to this error) and we were unaware of any CMS until yesterday when pointed.

If anyone could direct from where we can have CMS access or how to resolve this without losing any data, we would be very grateful.

Thanks in advance.


posts: 6 India
Can someone direct me through to revive the site?

posts: 8429 Israel
Ishu Paul Singh wrote:
Wiki-Tiki worked fine for 2 months but now it gave an error as per attached file with this thread.


To answer just the simple question above.
Look to me you have an issue with the PHP version you are running with your Tiki.
From my experience look like you are running PHP8.x where your Tiki require something else.
You don’t give us any details so it is hard to tell you more.

  • What Tiki version are you running ?
  • What is you server (the domain used PHP version) ?
  • What server (OS) are you using ?
  • Do you have access to a control panel (which one) ?
  • Do you have SSH access ?
  • ...

posts: 6 India

Hi Bernard,

Thanks for asking the queries. Following are the answers to each -

  • What Tiki version are you running ?

Ans - V12.0

  • What is you server (the domain used PHP version) ?

Ans - The server is using php 7.4.2.0

  • What server (OS) are you using ?

Ans - Fedora Linux OS

  • Do you have access to a control panel (which one) ?

Ans - Only the siteground server where our website is hosted along with our Wiki-Tiki documentation package.

  • Do you have SSH access ?

Ans - Do not have access currently but can be enabled as informed by our hosting provider.

posts: 8429 Israel
Ishu Paul Singh wrote:

Hi Bernard,

Thanks for asking the queries. Following are the answers to each -

  • What Tiki version are you running ?

Ans - V12.0

  • What is you server (the domain used PHP version) ?

Ans - The server is using php 7.4.2.0


Tiki12 max PHP version is 5.6
https://doc.tiki.org/Requirements

You known what is wrong now. ;-)

posts: 6 India
Yes, Thanks!!