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Too many times search results are not showing or rank properly relevant information for our users looking for an answer (support, doc or else). There are worst cases. Sometimes the top results will display a "maintenance" page, a template or a page with information for the technical team or reused somewhere else (file or tracker item) way before the relevant content. Sometimes outdated page or a page about a feature removed will be available way before its replacement, a new (or revamped) and used feature. This contribute to confusion and gives Tiki a bad image. Not found first page samples:
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Let’s try to use real life cases and understand why a page is not valued as top result like we expect it would. |
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Ideas and insight about search | |
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