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Features / Usability

Features / Usability


Re: Getting help/answers to questions and where to check/add bug reports

posts: 4656 Japan

There's no formal moderating of these forums that I know of. People who can help just check for unanswered questions, I guess. Generally I look at posts that have no replies and try to respond if I have some idea about it. Otherwise I let it slide. I generally check recent posts, but seem to have more time for this than most people since my job gives me net access and a certain amount of free time.

If a person's question isn't answered, then I think posting again in the same thread (replying to one's own post) might be better than starting a new thread. It could have a new title, not just "Re--", containing some kind of signal like "Still asking!" to alert people that it isn't answered. Philosophically I think that's better than the redundancy of starting a new thread with the same question, though that does have the benefit of showing up as a new zero-reply thread.

As for bugs, http://dev.tikiwiki.org/tracker5 is the place to go. There's a notice to that effect at the sourceforge bug page, which may not even be monitored by anyone.

Also, try IRC for help.

As a last resort, people could directly contact a Tiki person with a personal message. This isn't so good because it's more intrusive and also because as a private communication other people don't benefit from the experience. But I think it's reasonable if all else fails.

-- Gary

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