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Features / Usability

Features / Usability


Re: configure contact us

posts: 113 Ireland

I don't quite follow you.

Admin -> Features has Contact Us (anonymous) enabled
Admin -> Features has Contact Us enabled
Admin -> General has Contact User as some legitimate tw username (contact_user_tw_username) This is NOT an email address
The user specified as the Contact User has an email associated with them (email_address_of_contact_user).

There are now 2 ways to send email. They are completely independent. Either can be enabled or disabled.

Option 1:
Admin -> General has Allow Anonymous Users to Contact Us enabled ?

As Anonymous when you click on Contact Us, you should see a page that has a title and

Contact us by email
click here to send us an email: email_address_of_contact_user. The email address is encoded so that the page cannot be harvested for the email address.

When you click on the link to email_address_of_contact_user it actually uses a HTTP mailto:email_address_of_contact_user which is done on the local machine, not the server.

Option 2:
Anonymous has tiki_p_messages enabled. I don't recommend this because you can get spammed.

When you click on Contact Us, you should see a page with a Subject, Priority, textarea and Send. You will NOT see the To: Address anywhere. You enter the message in the textarea and press Send. This will send a message to contact_user_tw_username. You will get a message back saying (for instance)

message sent to: admin

The message is sent to the tw mailbox of admin. There is no traditional mail server involved (the message is internal to tw).

Analysis:

Since you described a message as

Message sent to:myaddress@mydomain.it

I suspect you incorrectly set the contact_user_tw_username to an email address instead of a tw username.

Completely separate from this, each user can automatically forward any messages to their email address based on priority. So you could set it up that the contact user is Admin and Admin forwards all email to its associated email address automatically.

Hope that helps


gary

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