Re: TikiWiki Help Desk Solutions?
> We are thinking about migrating from a homegrown Help Deskp/Techlog program we use, and researching the capabilities of TikiWiki to do this....what we need is something that has the following components....has anybody had any experience with using tikiwiki in this scenario, and even better, have a link to some examples? What is ths workfows/workspace thing I see, will this do it?
>
> Log Tech Requests
> Email notifications of logged tech requests including updates
> Groups type permissions, whereby a group can see their own techlogs
> Searchable
I don't know about the Galaxia workflow (I've never used it), but it sounds like Tiki's tracker function can do what you need.
HTH,
-Rick
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