Features / Usability

Posted by Horia N. 25 May 2014 10:31 GMT-0000 posts: 29

OK, but I think we (users of Tiki) should be able to setup a tracker without a contributor. And I surely don't have the resources now to hire someone. Problem is the rights/permissions are not explained properly, at least for the trackers.

Let me start from the begining, this is what I need in fact:

Regular registered users are to be able to close their item, after creation without being able to modify anything else; but also they should be able to view their own items, to comment and attach files.

And the admins to be notified properly (with full item in mail).

Now - everything I tried is explained already, but all is messed up when it comes to notifications.

The thing with permissions on the page doesn't work for me, because I have links in the items list (the trackerlist plugin in the wiki page) and when someone clicks on that - they can directly edit their tracker item at /tiki-view_tracker_item.php?itemId=XXX&from=YYYYYYYYYY

But, if I block the edit with the fields permissions, instead the link with the "close item" from the list (in wiki page) also disapears. One solution is to block users in fields, but allow in the tracker perms. And this leads me to no info in the emails, running in circles!

So this should rather work like:
-fields visible to everyone as I see this is the only way to get mails sent with the items in them;
-the link with "close item" to get displayed in the wiki page where items are listed;
-the annoying Edit/Delete button to go away when a user hits the link in the list, to his item, in order to view, comment, and attach to it); but of course I get the Edit/Delete button because I set "Item creator can modify his items" in the tracker settings or else nothing gets displayed in the list! *see previous posts.

OR:
Maybe I can add somehow an admin user to every item? Will this influence the rights of the emails?

OR:
How can I make the catch-all address from Notifications tab > "Copy activity to email" to be able to transmit the item? I mean with the contents of the items, tried filling in a admin addres, no luck (this behaviour should be the default anyway, it would be a life saviour).

Tried also to send an email with the tracker plugin via the email param - the same, nothing in email. Ah, also tested the watch for the tracker, and the Watches behave the same way, the emails are empty... I mean, come on, an admin monitors a tracker and he can't get an item of a tracker, if it is not visible/editable for all? Have no words to decribe my AWE here...

OR:
(Don't like this ideea) How can I link in another wiki page (and control) the aspects wich can be edited for a single item? I know that you can enforce this, but how to get the link in the list wiki page to the item wiki page? Because you said "You can also force users with lower privileges to view only tracker items through the wiki pages you define for them, but not through the whole tracker feature, etc. " It seems to me that either way they should go to the tracker item, because if you display an item in a page (don't know how to do that anyway) what about the comments, what about the close button etc?

Am I so wrong?

Example of non-sense tracker settings in Tiki (trust me I almost tried every possible combo, but I keep get a feeling that things are not in fact as explained, and that I am missing something): you have to enable "Can remove tracker items (tiki_p_remove_tracker_items)" in perms if you want the Close item link to appear in the list... do you see any obvious relation between the two? Because I don't, and of course you get now the Delete button in the edit tab... when the user should be able to change the status and not to delete a whole item...