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    • KB Numbers

    Posted by jcline posts: 6 United States
    I am trying to use Tiki to setup an internal knowledge base. One thing I am not able to find is a way to make Tiki assign numbers to Wiki's. Does anyone know of an add on or a way in Tiki to assign KB numbers to wiki posts?
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    Posted by John Morris posts: 758 United States
    jcline, I am not familiar with KB numbers, can you clarify? Thanks!
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    Posted by John Morris posts: 758 United States
    Is KB, knowledge base? Duh. My mistake, but when you say number applied to wiki pages, are you speaking of identifying numbers?
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    Posted by jcline posts: 6 United States

    Yes. so if a Tech asks me a questions I can tell them look at KB 12345 similar to the way Microsoft's Knowledge base works.

    "Microsoft Knowledge Base is a repository of over 200,000 articles made available to the public by Microsoft Corporation.1 It contains information on many problems encountered by users of Microsoft products. Each article bears an ID number and articles are often referred to by their Knowledge Base (KB) ID.2"

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    Posted by John Morris posts: 758 United States

    jcline, pages in tikiwiki have id's, it's just a matter of setting "Display Page Id" in the wiki settings. Each page will bear an id number at the upper right of the page, I just set my test wiki to display page id, follow this link to http://tpwtestuser.com/tiki/Acme+Test
    and view the upper right corner of that page, is this what you are requiring? As a matter of fact, now that I toggled that setting, you can view any page in the test wiki and it will display page id at the upper right corner now. I am sure you can also disable page id's for specific pages as well.

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    Posted by jcline posts: 6 United States
    Yes that would work. Are you able to search or find the page in some way by the page id?
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    Posted by John Morris posts: 758 United States
    Yes I am certain you can, I am researching this now. You really can do it all with Tiki, it's just a matter of settings, I'll see if I can dig it up on my end in the next few minutes.
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    Posted by John Morris posts: 758 United States

    Here is a custom plugin that enables searching a wide array of parameters, page id being one of them. https://doc.tiki.org/PluginCustomSearch
    You can configure this plugin into a module and position the module anywhere on your site for clients, and users to use for search by page id.
    This is one way, I am sure there is a simple box to check mark in the administrative search settings to be able to search by page id alone.

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    Posted by jcline posts: 6 United States

    That works. Thanks for your help.

    Where is the Display Page ID setting? I am looking though the settings right now but cant find it.

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    Posted by John Morris posts: 758 United States

    go to Control Panel/Wiki or append your url with /tiki-admin.php?page=wiki
    then scroll down to Page Display, and you'll see it.

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    Posted by jcline posts: 6 United States
    Ah I must not have permission to change that setting. I will have to talk to the guy who set this up. I attached a screen shot of my page display settings
    Wiki.PNG (37.12 Kb)
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    Posted by gezza posts: 496
    you need to enable listing of "Advanced" preferences (left upper section, next to the "Access" menu) to have it displayed
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    Posted by jcline posts: 6 United States
    Thank you that works!
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    Posted by John Morris posts: 758 United States

    That's the wrong area to set the page id feature jcline, you need to be in Page Display under the Wiki settings. Go to Control Panel, then click on the "Wiki" square, than you'll see the settings for page id.
    See attached

    Wiki Settings.PNG (35.35 Kb)
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    Posted by John Morris posts: 758 United States

    That being said, yes you should have admin permissions if you are going to be configuring your software.
    Do you know what version TikiWiki you are using?

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    Posted by Torsten Fabricius posts: 1563 Germany

    Hello jcline,

    I see two ways:

    1) show the Id of the wiki page (a preference in tiki-admin.php?page=wiki

    2) use trackers with a wiki page field and a wiki link field and use the tracker item Id as issue number / KB number

    Regards,
    Torsten

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