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    • Getting help/answers to questions and where to check/add bug reports

    Posted by droald posts: 15 Norway

    I am wondering how best to get answers to questions/problems that aren't answered in the user documentation or in an earlier post on this or other TikiWiki forums. There are several topics on this forum that have not been answered (not just mine🙄). Are there moderators for this forum that check whether topics have been answered/resolved? If a week goes by and there are no posts/suggestions to a topic, what should we do? If we answer our own post to bump it up to the top, perhaps some will think the post has been solved?

    To me second by related quesiton. I always try to check for answers in "bug reports" but I am confused as to which site is the active site. There seems to be a sourceforge bug report tracker and a tikiwikidev bug report tracker. I saw on another post that there is some confusion as to where we should look for / post our bugs. If things are being moved around, shouldn't we try to move all the bug reports to ONE PLACE? My questions are: Where should we search for bugs? Where do we post new bugs?

    Thanks for your help!

    Reads: 1040
    Posted by Gary Cunningham-Lee posts: 4667 Japan

    There's no formal moderating of these forums that I know of. People who can help just check for unanswered questions, I guess. Generally I look at posts that have no replies and try to respond if I have some idea about it. Otherwise I let it slide. I generally check recent posts, but seem to have more time for this than most people since my job gives me net access and a certain amount of free time.

    If a person's question isn't answered, then I think posting again in the same thread (replying to one's own post) might be better than starting a new thread. It could have a new title, not just "Re--", containing some kind of signal like "Still asking!" to alert people that it isn't answered. Philosophically I think that's better than the redundancy of starting a new thread with the same question, though that does have the benefit of showing up as a new zero-reply thread.

    As for bugs, http://dev.tikiwiki.org/tracker5 is the place to go. There's a notice to that effect at the sourceforge bug page, which may not even be monitored by anyone.

    Also, try IRC for help.

    As a last resort, people could directly contact a Tiki person with a personal message. This isn't so good because it's more intrusive and also because as a private communication other people don't benefit from the experience. But I think it's reasonable if all else fails.

    -- Gary


    Posted by Maarten posts: 45 United Kingdom

    To take this a little further, is there a page where people who are "consultants" advertise their availability to be contacted to help resolve problems? If not is it worth putting a page up? I have seen it in a number of other open source environments.

    I have had it in the past that I would be prepared to pay for a particular issue to be resolved, but haven't known who to contact.

    Posted by Gary Cunningham-Lee posts: 4667 Japan

    > To take this a little further, is there a page where people who are "consultants" advertise their availability to be contacted to help resolve problems? If not is it worth putting a page up? I have seen it in a number of other open source environments.

    There used to be one, called TikiExperts or something, but I can't find it now. Yes, there definitely should be such a page.

    > I have had it in the past that I would be prepared to pay for a particular issue to be resolved, but haven't known who to contact.

    For now, you can try posting on the Tiki developers mailing list (http://sf.net/mail/?group_id=64258) , asking in IRC, or contacting individuals directly.

    -- Gary - zukakakina.com


    Posted by Xavier de Pedro posts: 1817 Catalan Countries

    There was a FindTikiExpert ... (deleted???)

    I wished Tiki had the option to send unanswered questions on forums for the last week/month, as other forum engines do have.