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Features / Usability

Features / Usability


Possible to Filter RSS Feeds?

posts: 28 United States

Is is possible, say, that you want to get an RSS feed for one of your trackers, but that you want to filter on a subset of that tracker?

For example, say someone is running a helpdesk ticketing system with a Tracker. They have four different types of issues: Viruses, Network Outages, Server Problems and Miscellaneous (I'm tired...lol). I know you can create an RSS feed for the entire Tracker, but let's say they have an Ops customer group that only want to see Network Outage and Server Problems tracker items.

I know you can filter this with a plugin on a Wiki page, but can you filter down to that level on just an RSS feed?

Mike.