Features / Usability

Posted by Rick Sapir / Tiki for Smarties 30 Jul 2012 12:46 GMT-0000 posts: 3665

If you can't get into the site to clear the cache from the Admin menu, you'll need to manually clear the temp and cache folders.

HTH,

- Rick | My Tiki Blog | My Tiki UserPage

Posted by Tom Jarvis 31 Jul 2012 01:25 GMT-0000 posts: 214

I recreated this problem in an up to date Tiki 9. I was able to clean up the database and cache, and then the tiki pages were able to load again.

In Look and Feel/Customization I added the string "{test}" to

Custom CSS:
Custom HTML Content:
Custom End of Code:
and
Custom javascript:

And the result was error message 500 when I tried to load any pages. I then used phpmyadmin to browse the tiki_preferences table and deleted the rows with the following column names:

header_custom_js
header_custom_css
feature_custom_html_head_content
feature_endbody_code

Then I manually cleared the cache files:

In templates_c/ delete everything but: index.php
In temp/public/ delete everything but: .htaccess and index.php
In lib/test/core/temp/cache/ delete everything but: index.php
In modules/cache/delete everything but: index.php and README
In temp/cache/ delete everything but: index.php

To clear the folders, I used these comands:

ls -1d ./templates_c/* |grep -v -e index.php | xargs /bin/rm
ls -1d ./temp/public/* |grep -v -e index.php -e .htaccess | xargs /bin/rm
ls -1d ./lib/test/core/temp/cache/* |grep -v -e index.php | xargs /bin/rm
ls -1d ./modules/cache/* |grep -v -e index.php -e README | xargs /bin/rm
ls -1d ./temp/cache/* |grep -v -e index.php | xargs /bin/rm

If there were no files to be deleted in one of those folders, you will get the error message:
ls: ./folder/*: No such file or directory
/bin/rm: missing operand

You could also delete the files using FTP, if that was all you had access with.

After doing that, the pages loaded successfully.

Tom