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    • 500 Error on User Preferences Page

    Posted by Jonathan posts: 4 United States

    My tiki wiki has started to have a weird issue. The User Preferences page now results in a 500 server error. I'm not sure exactly when it started. Probably sometime in December and I've spend the last month trying to figure it out. I know that it used to work but now doesn't. The file has the same last modification time as all the other files in the directory which was the install time. I was on tiki 17.1svn when it started and upgraded to 17.2svn as part of troubleshooting to no avail.

    The error I find in the error logs is:

    500 Server Error
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    End of script output before headers: tiki-user_preferences.php


    I haven't been able to use that very constructively. I have had the professional admin/IT analyst of the shared hosting in use at my institution look into this and she couldn't figure it out either. Any idea why I get this error and why it would (to my knowledge) only occur on this one page? And most importantly any ideas on how to fix it?

    Reads: 2181
    Posted by John Morris posts: 758 United States

    This started happening to me as well Jonathan, I have a bug submitted at https://dev.tiki.org/item6533
    Feel free to jump in a leave comment at the bug as well. I have a little video demonstrating the error over there.


    Posted by Tom Jarvis posts: 215

    Unfortunately, I have also been getting the same 500 error on the User Preferences page for a while now, and I have not come up with a solution. But, I can add a little more information. Along with the Tiki site Access and Error log, I also find messages in /var/log/messages and /var/log/httpd/error_log that have the same time stamp as the Access and Error log file messages and are probably related to the error. (Space added after http: to keep them from being turned into links, the path to the site and the IP address have been replaced with ...).

    _access_log:
    "GET /tiki-user_preferences.php HTTP/1.1" 500 527 "http: //.../my" 500 527

    _error_log:
    [fcgid:warn] [pid 3751] (104)Connection reset by peer: [client ...:49650] mod_fcgid: error reading data from FastCGI server, referer: http: //.../my
    [core:error] [pid 3751] [client ...:49650] End of script output before headers: tiki-user_preferences.php, referer: http ://.../my

    /var/log/messages:
    kernel: php-cgi[9912]: segfault at 7f39b1547000 ip 00007f39ae1765da sp 00007ffff120b928 error 4 in libc-2.17.so[7f39ae031000+1b8000]

    /var/log/httpd/error_log
    [fcgid:error] [pid 3951] mod_fcgid: process /home/.../fcgi-bin/php5.6.fcgi(9912) exit(communication error), get unexpected signal 11


    Posted by RandyH posts: 33
    Not sure if related, but my user preferences went out but with a PHP error generated. I debugged and found a PHP update on the server resulted in the 17.x code now failing. See https://dev.tiki.org/item6552 for a fix I made to the date code.
    Posted by Jonathan posts: 4 United States
    I made those changes and it works now! That's fantastic! Not sure why it only effects that page though. So this is fixed but not solved.