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    • Problemsupgradingfromv271tov280

    Posted by Robuste posts: 100

    When running the installation scripts the process stops with a white screen after clicking upgrade.
    In an effort to trouble shoot i have tried a fresh install with a brand new clean database with the same result.

    I have also tried the process on a different host with the same result.

    If i try to run install a second time i get the following error message

    This page isn’t working
    "mydomainn" is currently unable to handle this request.
    HTTP ERROR 500

    I can do a fresh 28.0 install with a new database.

    I assume that at this point its an sql problem rather than php?

    I am using php 8.2 but have tried 8.1 and 8.3

    I am not getting a error message about missing php extensions or options.

    Any ideas please? 😊

    Regards,

    Rod

    Reads: 1067
    Posted by Sammy Ndabo posts: 5 Democratic Republic of the Congo
    Robuste wrote:

    When running the installation scripts the process stops with a white screen after clicking upgrade.
    In an effort to trouble shoot i have tried a fresh install with a brand new clean database with the same result.

    I have also tried the process on a different host with the same result.

    If i try to run install a second time i get the following error message

    This page isn’t working
    "mydomainn" is currently unable to handle this request.
    HTTP ERROR 500

    I can do a fresh 28.0 install with a new database.

    I assume that at this point its an sql problem rather than php?

    I am using php 8.2 but have tried 8.1 and 8.3

    I am not getting a error message about missing php extensions or options.

    Any ideas please? 😊

    Regards,

    Rod


    Hello Rod,
    Thank you for reaching out...Maybe you can check logs(mysql/php) on the server so we can understand this better, because the status code 500 doesn't give more info on what the issue is, actually.

    Thank you.

    Posted by Robuste posts: 100
    Sammy Ndabo wrote:

    Hello Rod,
    Thank you for reaching out...Maybe you can check logs(mysql/php) on the server so we can understand this better, because the status code 500 doesn't give more info on what the issue is, actually.

    Thank you.


    Hi there Sammy

    I contacted my hosting provider, and they identified the following.

    PHP Fatal error: Uncaught Error: Call to a member function set_preference() on null in /home/xxxxxx/public_html/xxxx.xxx.xxx/installer/schema/20241018_theme_unified_admin_backend_pref_default_tiki.php:18

    I have replaced my domain name etc with x's above

    I renamed the .php file they identified, and the upgrade ran perfectly.

    There do not seem to have been any adverse consequences so far and don't really there to be.

    Regards,

    Rod McAdam




    Posted by Robuste posts: 100
    Robuste wrote:

    When running the installation scripts the process stops with a white screen after clicking upgrade.
    In an effort to trouble shoot i have tried a fresh install with a brand new clean database with the same result.

    I have also tried the process on a different host with the same result.

    If i try to run install a second time i get the following error message

    This page isn’t working
    "mydomainn" is currently unable to handle this request.
    HTTP ERROR 500

    I can do a fresh 28.0 install with a new database.

    I assume that at this point its an sql problem rather than php?

    I am using php 8.2 but have tried 8.1 and 8.3

    I am not getting a error message about missing php extensions or options.

    Any ideas please? 😊

    Regards,

    Rod


    Hi there Bernard thanks for your msg.

    Yes i solved the problem thanks by deleting the file

    "installer/schema/20241018_theme_unified_admin_backend_pref_default_tiki.php:18"

    from the installation and running installer again.

    Regards

    Rod