Features / Usability

What is the message that your users see after registering?

If they see something like

Unable to send email. Contact the administrator

This means that Tiki could not access the @mail function. Review the mail configuration section in your php.ini file.

If they get a message indicating that the mail was sent, but they never get anything, review your mail log. Confirm that the mail was actually sent.

HTH,

-Rick
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Thanks Rick,

I do appreciate the help.

The message the users see is the following:

"Your account request has been stored and will be activated by the admin as soon as possible. You'll receive email notification once your account is activated. Please do not attempt to login until you receive the email notification."

However, the admin, me, never receives a thing, thus I cannot validate and activate them, so they never receive a thing.

How do I get to the mail log? The only log I see is from the Tiki Logs link which is also called Sys Log. In that I see that mail is one type of Log event. I get a time and date and from an IP that matches the register event, and I also see the receiver/sender email address, so I am going to assume, that means in addition to a registration event, that a mail event occurs.

Does that mean the email is definitely sent, though?

It's certainly not being received anywhere. Again, I tried this on both yahoo and comcast mail systems setting the filters and options as best as possible, in each case, to allow these email messages through. I don't see them anywhere, not even in SPAM or Trash.

How do I determine beyond that what's going on?

A search for mail log turns up nada.

Was that the mail log you were speaking of? Is there anything beyond that I can access for more information?

Anything else you can think of?

Can someone point me to the PHP files that are responsible for this feature, maybe save me some time finding the code in question, or better yet, provide me with the email of the people who wrote the code for this feature, so maybe they can help? Maybe we can fix this and make it better for future users, too.

Thanks, again.

Actually, most of the requests seem to be coming through, possibly even all of them, but with a huge delay, and that seems part of the confusion, as well.

A bunch that I was testing starting showing up in my Inbox EVEN with timestamps like they have been in my Inbox since Thursday or Friday, but I assure you that they have not. I not only scan my Inbox but run specific searches for the Tiki User Registration Request(s). I have one more login request in the database, outstanding, a test, that I instituted yesterday, about 20 hours ago, and I see no email activation request in my Inbox today for it. If this seeming delay- glitch remains true to form, I will see it in my Inbox sometime on Tuesday or more likely Wednesday, several pages back — dated Saturday as if it's been in there the whole time.

The responses are also dramatically delayed. Those users and testusers who I just activated won't see the email validation link for a few days with this issue going on, seems about a four day delay, in general. I can start measuring that, actually.

Can you tell me if these activation requests are supposed to be nearly instantaneous? I believe they are, and seemed to be, when I first launched this.

Could there be anything going on in the Tiki Code or a setting that I might have which might be delaying these so dramatically?

There is some spamming of the site, perhaps because bots are written to find anything with tikiwiki in them, but I am not sure enough spamming to slow it down to these levels.

Any insight would be appreciated? Thanks, again.

I'm having a similar problems and created a separate forum post, but I'm wondering if these are related.

Unlike bloozman12 though, password reminder emails seem to come through every time and instantaneously, yet the registration emails never come through and the user receives the message "Unable to send email. Contact the administrator", as Rick mentioned.

I don't understand why one would work and the other not. Perhaps, I'll try some of the other mail features such as watches, and high priority private messages and see if I get emails for those.

This problem remains a bit of a mystery. We had to move the site into a developmental phase as a result of this issue and go with something else for a while as our main website.

I did receive word from my hosting company that the mail server had appeared clogged at the time. There's no clog now. We have no explanation at this time.

After renaming the domain name to something developmental, the problem seems to have disappeared for now, but it's on the same server, so that really says nothing at all.

It appears, again, however, that this issue may not have been the fault of Tikiwiki or its code. Perhaps time will tell. I'll keep updating this with an answer if one comes about.

I would also like to cajole those who post to leave a final post of some kind, at least one like this. Too many times here, I see people who post what appears to be a unresolved issue and there's no final note about if it was ever resolved or not. Even if you all give up, come back and write "I gave up because of this". That would be more telling than all of these hanging threads. How are the remaining forum members to judge what percent of issues/threads remain unresolved versus those which get resolved? Please people, come back and post what you ultimately did.

Thanks in advance,

My guess is the hosting site. Maybe they did clear the clog, but email that has been spooled sometimes still has a time limit (set by the admin of the server) higher than say 15 minutes, before it gets finally sent. Also, I would have them double check the spam filters, they might be clogged as well.