Re: Tiki conditional (drill down) dropdowns with Dynamic Items List
Hi, I follow up on our IRC chat:
"let's go through again .. and concentrate on the most important workflow basics first"
- you want to create a ticket system
- based on a "category" or topic, there should be conditionally specific subcategories available.
- depending on the chosen subcategory, a specific consultant should be notified
right?
basically two goups: customers and consultants
a customer logs in and transmits a ticket
Hardware - Notebook or
Hardware - Notes or
Software - OS-Linux or
Software - OS-Windows or
Software - Office etc.
conditional means, that if the customers chooses "Hardware", he sees further options "Notebook, Notes, Drives, Workstations, ..." but not "OS-Linux, OS-Windows, Office, Groupware, ..."
When Notebook is chosen, Peter gets a message, but when OS-Linux is chosen, Sarah gets a message, right?
So you want to allocate the ticket to a user or a usergroup that is specialzed to a specific topic and you need a message about the allocation.
... if all the above is right, I see the next step to review which of the existing functionalities / fieldtypes we need to build this workflow, respectively which of the existing ones are useful and if me might need a new field ... in other words: do we need configuration or coding ...
T.