Re: KB Numbers
Yes. so if a Tech asks me a questions I can tell them look at KB 12345 similar to the way Microsoft's Knowledge base works.
"Microsoft Knowledge Base is a repository of over 200,000 articles made available to the public by Microsoft Corporation.1 It contains information on many problems encountered by users of Microsoft products. Each article bears an ID number and articles are often referred to by their Knowledge Base (KB) ID.2"
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