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    • Tikiwiki... HelpDesk (trackers) ?

    Posted by Bernard Sfez / Tiki Specialist posts: 8654 France

    Hello,

    I need a tickets system.

    A registred user ask a private question and a technical staff answer him (still privatly). A helpdesk in fact.

    I don't know how i figured Tiki Wiki can do that...


    In front of my new install... i don't see it.

    I missed something ?


    Yoni

    Reads: 2175
    Posted by Damian Parker posts: 2881 United Kingdom

    Hi yoni,

    Have you looked into the TikiWiki Trackers.

    Create a tracker with fields relating to the inital ticket question, and then helpdesk people can post comments until its resolved/answered

    Its the way I do it on damosoft.net for my clients 😊

    Damian


    Posted by Bernard Sfez / Tiki Specialist posts: 8654 France

    😀

    Thanks a lot Damian !

    It surely work like you say.

    I just don't get how the admin/editor close a answered tickets ?


    I want to change a little the way it is displayed the comments are not enought separated from the question and other cosmetics.

    I should do it throu "styles and CSS" or is there a template for the trackers item (first i need to gain access to the "apache owner files" 😊) ?


    Yoni

    Posted by Damian Parker posts: 2881 United Kingdom


    > I should do it throu "styles and CSS" or is there a template for the trackers item (first i need to gain access to the "apache owner files" 😊) ?

    I usually do a mix of both CSS and TPL hacking to get things looking how I like.

    Damian


    Posted by Damian Parker posts: 2881 United Kingdom


    > I should do it throu "styles and CSS" or is there a template for the trackers item (first i need to gain access to the "apache owner files" 😊) ?

    I usually do a mix of both CSS and TPL hacking to get things looking how I like.

    Damian



    Posted by Pete posts: 41 Germany

    I also need a system like this, but the problem for me is. I cannot deklare tracker fields, which are only editable for editors.

    I want to have for example a field for open or close, and some other fields, which should only enditable for editors... can I do this?

    Thanks, Peter


    Posted by Bernard Sfez / Tiki Specialist posts: 8654 France

    Aoutch...

    I have misunderstood how to use "trackers_feature".

    I wanted to create one Trackers (ticket support) layout with different data for each of my customers for Helpdesk uses.

    I don't want to build a trackers for each one of my user and i don't want my user to see others user private data.

    For now i haev to build one distinct tracker for each one of them.

    I'm lost ! 😡


    Yoni