Loading...
 
Features / Usability

Features / Usability

Forum List Topic List

Forums » Features / Usability » Tikiwiki... HelpDesk (trackers) ?
 
Thread actions
PDF Print this page
  • Print all pages

    • Tikiwiki... HelpDesk (trackers) ?

    Posted by Bernard Sfez / Tiki Specialist posts: 8633 Israel

    Hello,

    I need a tickets system.

    A registred user ask a private question and a technical staff answer him (still privatly). A helpdesk in fact.

    I don't know how i figured Tiki Wiki can do that...


    In front of my new install... i don't see it.

    I missed something ?


    Yoni

    Reads: 2025
    Link
    Posted by Damian Parker posts: 2881 United Kingdom

    Hi yoni,

    Have you looked into the TikiWiki Trackers.

    Create a tracker with fields relating to the inital ticket question, and then helpdesk people can post comments until its resolved/answered

    Its the way I do it on damosoft.net for my clients :-)

    Damian

    Link

    Posted by Bernard Sfez / Tiki Specialist posts: 8633 Israel

    biggrin

    Thanks a lot Damian !

    It surely work like you say.

    I just don't get how the admin/editor close a answered tickets ?


    I want to change a little the way it is displayed the comments are not enought separated from the question and other cosmetics.

    I should do it throu "styles and CSS" or is there a template for the trackers item (first i need to gain access to the "apache owner files" :-)) ?


    Yoni

    Link
    Posted by Damian Parker posts: 2881 United Kingdom


    > I should do it throu "styles and CSS" or is there a template for the trackers item (first i need to gain access to the "apache owner files" :-)) ?

    I usually do a mix of both CSS and TPL hacking to get things looking how I like.

    Damian

    Link

    Posted by Damian Parker posts: 2881 United Kingdom


    > I should do it throu "styles and CSS" or is there a template for the trackers item (first i need to gain access to the "apache owner files" :-)) ?

    I usually do a mix of both CSS and TPL hacking to get things looking how I like.

    Damian

    Link


    Posted by Pete posts: 41 Germany

    I also need a system like this, but the problem for me is. I cannot deklare tracker fields, which are only editable for editors.

    I want to have for example a field for open or close, and some other fields, which should only enditable for editors... can I do this?

    Thanks, Peter

    Link

    Posted by Bernard Sfez / Tiki Specialist posts: 8633 Israel

    Aoutch...

    I have misunderstood how to use "trackers_feature".

    I wanted to create one Trackers (ticket support) layout with different data for each of my customers for Helpdesk uses.

    I don't want to build a trackers for each one of my user and i don't want my user to see others user private data.

    For now i haev to build one distinct tracker for each one of them.

    I'm lost ! redface


    Yoni

    Link