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    • FAQ replacement

    Posted by centsi

    Hi.

    I'm in the process of upgrading from 4.2 to 7.1, and I notice that FAQs are being phased out.

    The doc page for FAQS says that we should use:

    "Forums (users self support) or Wikis (output to users from answer creators) or Articles (CMS) or Trackers (create your own forms and functionality)".

    But I'm not sure how any of these can work as well.

    The beauty of faqs, is that you can just manage sets of questions and answers, and have them displayed where you want.

    Does nay one have any idea how I can do that in wiki? or any of the other recommended features?

    Thanks.

    Reads: 2119

    Posted by Gary Cunningham-Lee

    I think there's a kind of consensus that, generally speaking, it should be possible to replace single-purpose features like the FAQs with appropriately configured generic features like wiki pages or trackers. But nobody has actually figured out the details of how to do that, so it hasn't gotten past the idea stage, as far as I know.

    In the meantime, the FAQs do work ok still, as Cornopean said, and they won't be removed until there is a good upgrade path using another method. Basically the same situation exists for the image gallery feature, which is expected to be replaced by file galleries at some point. I think also the Directory feature functions could be done with wiki pages, categories, and so on, but again this needs to be figured out, and in all of these cases it'd be best if there were a script in the install screens or admin pages that would migrate a site's old data to the new methods.

    -- Gary


    Posted by Dominic

    I found that clarification quite useful, Chibaguy. Thanks.

    I noted the planned phasing out of image gallery and FAQ way back when it was announced and reconfigured pretty much straight away.

    Knowing that the phasing out is actually much less imminent, and prob. wouldn't be done without a migrating script, could have been useful at the time. Might have influenced my actions.

    It makes me wonder if there was a way of indicating how immminent any phasing out actually was, and whether it would happen without a migrating script. This later would essentially indicate whether we were in a "all new projects should not use this feature" or a "you'd best get this sorted manually now before the feature just disappers" situation.

    Posted by Gary Cunningham-Lee

    I think at the time that file galleries looked like they could replace image galleries, it was thought that they would in short order. But the remaining work of, maybe, replicating every function of image galleries, or of making the migration script (not only of 'moving' the images, but changing all the links to the images, etc.), didn't get done, and development energy was going other directions, so the replacement didn't get any further along, not so much by design as by circumstance.

    -- Gary

    Custom theme campaign: Choose any theme at free-css.com(external link), etc. and have it converted for your Tiki site for USD160. Please visit Zukathemes.com(external link) for details.


    Posted by Dominic
    Ah, I see. Just the way of it, I guess, Cheers, chibaguy.