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    • EXIF Data in Photo Causing "Internal Server Error" Upon Unload

    Posted by Jeffrey Frady posts: 75 United States

    I have resolved my file size limit issues. Now when I try to upload a photo from my DSLR camera to the filesystem using Tiki, I get "Internal Server Error". I have discovered that if I remove the EXIF data from the photo, I have no problems uploading the photo. However, I do not have any problems uploading photos taken with my iPhone with EXIF data.

    I'm using Ubuntu, Tiki 20, PHP, MariaDB.

    EXIF data, causes Internal Server Error.
    https://www.dropbox.com/s/c75qfq272g8k3ln/IMG_4875%20EXIF.JPG?dl=0

    No EXIF data, uploads with no problem.
    https://www.dropbox.com/s/zlgp0m7nhsm6la6/IMG_4875%20no%20EXIF.JPG?dl=0

    Reads: 4610
    Posted by Bernard Sfez / Tiki Specialist posts: 8654 France

    Hello Jeffrey,

    I kindly suggest to check if the issue has been reported at https://dev.tiki.org/Wishlist
    If yes please post an update here.

    If you can’t find a ticket on our wishlist, please open a ticket at https://dev.tiki.org/Make-a-wish and eventually create an instance and paste the link to the item here. The more details you give (and make it easy for a developer to reproduce) more are the chances someone will fix the issue.

    If it is critical for your project and you need this to be fix quickly you can hire a consultant that will fix and improve the functionalities for you : https://tiki.org/consultants

    Posted by Jeffrey Frady posts: 75 United States

    Bernard, thank you for taking the time to review my question. After further testing, just the removal of the "Camera Maker" from the EXIF data will allow for a successful upload. I'm not sure what the root cause of the error is yet but I at least know what is making it happen.

    Fails to uploads with Camera Maker set to "Canon"
    Meta Data

    Successfully uploads with Camera Maker set to " " or "Cano" or "anon". But will not upload if set to "Canon" even if deleted and manually entered.
    Removed Make

    Bernard Sfez / Tiki Specialist wrote:

    Hello Jeffrey,

    I kindly suggest to check if the issue has been reported at https://dev.tiki.org/Wishlist
    If yes please post an update here.

    If you can’t find a ticket on our wishlist, please open a ticket at https://dev.tiki.org/Make-a-wish and eventually create an instance and paste the link to the item here. The more details you give (and make it easy for a developer to reproduce) more are the chances someone will fix the issue.

    If it is critical for your project and you need this to be fix quickly you can hire a consultant that will fix and improve the functionalities for you : https://tiki.org/consultants

    Posted by Bernard Sfez / Tiki Specialist posts: 8654 France
    Jeffrey Frady wrote:

    Bernard, thank you for taking the time to review my question. After further testing, just the removal of the "Camera Maker" from the EXIF data will allow for a successful upload. I'm not sure what the root cause of the error is yet but I at least know what is making it happen.

    Fails to uploads with Camera Maker set to "Canon"


    Great you could find the issue !
    Please add a ticket in the Tiki wishlist : https://dev.tiki.org/Make-a-wish


    Posted by Jeffrey Frady posts: 75 United States

    I see that this bug is not longer present in Tiki 21.0RC1. Tiki might be handling images differently now, images are no longer rotating properly. I should be able to fix this on the backend.

    Jeffrey Frady wrote:

    I have resolved my file size limit issues. Now when I try to upload a photo from my DSLR camera to the filesystem using Tiki, I get "Internal Server Error". I have discovered that if I remove the EXIF data from the photo, I have no problems uploading the photo. However, I do not have any problems uploading photos taken with my iPhone with EXIF data.

    I'm using Ubuntu, Tiki 20, PHP, MariaDB.

    EXIF data, causes Internal Server Error.
    https://www.dropbox.com/s/c75qfq272g8k3ln/IMG_4875%20EXIF.JPG?dl=0

    No EXIF data, uploads with no problem.
    https://www.dropbox.com/s/zlgp0m7nhsm6la6/IMG_4875%20no%20EXIF.JPG?dl=0