The current, as of 30 June 2004, Live Support system in Tiki works well. But there are various loose ends that requires finishing and a tidyup for it to work perfectly.
Damian
Terence
If you want to see this in action. Contact Damian, its in use on his support site.
Work be carried out on BRANCH-1-9
30 June 04: damian:
- Removed a tra in the JS file
- Improved the chat request form
31 June 04: damian:
- Transcripts
Todo:
- improve the operator console "new chat request" notifications
- delete
- print style
- email to the user at end of conversation
Ideas:
There are a few quirks in this, particularly browser related and a problem with sending the users name. I now have a use for this myself, so am going to spend some time getting it useable.
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