Base configuration for a Support Portal ?
How would I best set up the rights with groups and catagories, if I want to seperate them between the differnt companies? I was planning to use "trackers" for support tickets (or should we use "tasks"?), "wiki" for system documentation, "blogs" as an action logg for the systems. Each costumer group/user should only se their own information, but we should se them all (but hopefully) be able to filter them according to "group" or "priority".
I would be very happy for a hint on how I should work this out as smart as possible!!
Thanks in advance!!
/Erik