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admin mod menu link not working?

I have two Wiki's hosted by the same provider. On one I can click admin mods and add plugins on the other I recieve the following error.

You need to run setup.sh :
./setup.sh $APACHEUSER all
Common Apache users are www-data, apache or nobody

I can't run that as it is a hosted service. How do I fix? As I stated I have two sites same provider same primary domain name, one I can click admin mods the other I cant.