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    • Change of Theme left me with white screen and only the words 'General Information'

    Posted by jensfinn2

    Hi Guys,
    Our Tikiwiki site has been operational for some years (I think about 2004), I'm not sure what version unfortunately.

    Last night I was looking to change the theme around to give it a new look. All I did was to go into admin-> General and under the list of themes, I went down the list and selected each one to see what they looked like.

    The last successful one I tried was bluemetal. The next one I clicked on (have forgotten due to the panic that followed), once i updated, it took me to a white screen with only the words 'General Information' in the top left corner.

    Previous to my changes, the theme was set as moreneat.css.

    Since having played around with setting up a new intranet site with Zikula, and having experiencing this same problem but in a totally different area, I was aware that the settings were visible within phpmyadmin. I located the tiki_preferences and started looking through what could have caused the issue.

    I noted the slide_stlye and style entries which were set to 'slidesytle.css' and 'bluemetal.css'.

    I then found someone else experienced a similar problemQuestion in this forum so I did what was suggested, which was to delete the entries that had reference to *.css and that the site would use a default theme and get me going again.

    This solution has not worked for me and I am unable to access ANY pages in my tikiwiki site. I only get the white 'general information' page.

    Thank you for your help.

    P.s. I found the version - /cvsroot/tikiwiki/tiki/changelog.txt,v 1.94.2.28 2004/04/29

    Reads: 2824
    Posted by Torsten Fabricius

    Is it possible for you, to take a dump of your database and make a "copy" of your Database - not to interfere mor with the original?

    You could try out things then in the copy.

    Perhabs one possibility would be to update the copy to a newer version and see whats happening?

    Cheers
    Torsten


    Posted by jensfinn2

    Okay more information...
    It seems that this 'general information' page is part of our normal home page and I can find this page in ../tiki/dump/html along with a heap of other pages from our site.

    When we view source on this blank page it's showing us we see only the following:

    "< div class ="box">
    < div class ="box-title">
    General Information < /div>
    < div class ="box-data"> "

    However when we view the contents of the 'general+information.html' file:

    " < html >< head >< title >General Information< /title>home General Information < div class ='wikitext'>< h1>GENERAL INFORMATION
    < /h1>
    < br/>< div class ="titlebar">SYNOPSIS< /div>This set of pages provide general information on the use and contents of this documentation site.
    < br/>< br/>< /div>< /body>< /html>"

    I don't understand what's going on. Why is it showing just that small piece of data?

    I can't find anywhere that explains how it hangs together. I'm not a mastermind in web stuff so it's probably really obvious but I cannot figure this out.

    I really don't have the capability nor the time to start a new project of upgrading to a new version and this database is attached to others that are imperative to our business operations so i really don't want to mess with other areas. It has to be something pretty simple. All i did was change a theme setting.. surely you can come back from something like that.

    I just need to understand how it all works, so I can then track where files are pointing to each other and try to find the point at which it breaks.


    Posted by Rick Sapir / Tiki for Smarties

    It has been quite a while since I've worked with 1.9.x... but here goes...

    1. Confirm that in your DB, in the tiki_preferences table, that style is set to the correct *.css file.
    2. Manually delete all of the cached files (in ../temp/cache/.., ../templates_c/.. and ../modules/cache/..)
    3. Confirm that none of your DB tables have crashed.


    Is the general+information.html a custom HTML file that you are using? Or are you using the Custom Home feature to use this as a home page? (Tiki doesn't create *.html files — all URLs should be *.PHP.)

    Do you have a link to your site? Is it public? It would help to actually see the issue.

    HTH,

    - RickQuestion | My Tiki Blog | My Tiki UserPage
    Need more help? Try Tiki for Dummies SmartiesQuestion: A beginner's guide.
    New: Tiki EssentialsQuestion: What all Smarties need to know about Tiki Wiki CMS Groupware.


    Posted by jensfinn2

    AAhhhhhhh I fixed it !!!

    Thank you to Rick for your suggestion.
    After having deleted the cache files it was still not working however I did find a file named preferences.php in .../templates_c/.

    When i viewed this file it had bluemetal.css as the style. I simply edited this to be 'moreneat.css' as it was originally before I changed any styles/themes.

    When I went back and refreshed the page, the site was back!

    Whew!! Thanks so much for everyone's help.

    We do want to update all of our versions but it was originally created by a very clever man who made some modifications for us and who is no longer available for support. So one day we will be seeking assistance in rebuilding, then I'll call upon you guys again no doubt.

    Again thank you, much appreciated.


    Posted by Gary Cunningham-Lee

    Just FYI, templates_c is a temporary cache and anything you edit in there won't have a lasting effect, so you should make sure your Admin page shows the theme preference that you want, etc.

    -- Gary