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    • Tracker item status does not change when item is updated

    Posted by Liz

    Hi all,
    I have created a tracker called Knowledge Base. Users are able to add information to this tracker through a Pretty Tracker page but I need to approve the item before it is made available to everyone. To accomplish this I set the following for the Tracker

    • In Display I enabled "Show status to tracker administrator only"
    • In the Status I set
      • "New item status" to Pending
      • "Modified item status" to Pending
      • "Default status displayed in list mode" to open
    • In Notifications I entered my email address in "Copy activity to email"


    Here's what happens --

    1. When someone adds a record the item is created with Pending status - so far so good
    2. I receive an email with the details - again this is what I expect
    3. I look at the record and approve it for general viewing by changing the status to Open
    4. The user then updates the record
    5. I receive an email with the details BUT the status of the record doesn't get changed to Pending. It remains as Open.

    So my question is, have I found a bug or am I missing something from my setup?
    Liz

    Reads: 1998