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    • Re: Mail setup

    Posted by chefleez
    I've looked att the recommended Admin General fix suggestion and I can not find anyplace to chage the php email to smpt. See attached as it is what I get. Where is the option? what's the specific url or page and sub domains to get there?
    AdminGeneralPageNoEmail SMTP.png (168.25 Kb)
    Reads: 2313
    Posted by chefleez

    Hi Rick,

    Thanx for guidance. From teh advanced panel there were many questions unanswered so I went to Bluehost my site host for guidance. 45 minutes later we have made their suggested changes and inclusions for SMTP change from PHP and saved it with a test email address included assuming that would send a test email. Also signed up a new user to test email by registration. Neither test or registration email has been received. We sent a test email from one of my email accounts to the test email address being used with tiki email and it works. So why is TIki email so bloody difficult to get functional?

    I am now seriously concerned about the time required to make the balance of tikiwiki apps and plugins functional but I will give you guys one last chance to council me to resolve email not working on restration or test emails even on SMTP!

    If we can't resolve the email problem there is just no point to testing the rest of the apps and I would have to give tikiwiki a rating of 0 and warn others to not waste your time as it looks nice but it doesn't work.



    Posted by chefleez

    Sorry I have to break the thread but on your website forum page the left hand menu now lies over top of the reply button preventing reply to your specific response and takes one to your faqs page instead of a reply form.

    Ican only assume the settings are correct as 45 minutes chatting with Bluehost reviewing the options and selecting them according to what I expect is correct. But I don't really know if they are correct and how would i e able to tell when much of the provided documentation on an input field simply repeats the name of the field or has no explanation of the drop downs within a field. So if there is no one at tiki that can make the email work then that's it for this cowboy..

    Perhaps someone would look at the attachment I sent with the previous reply and this one (limit of one attachment per reply) as they are the choices for the input and confirm the setting are correct or which ones need be corrected and corrected to be what.

    As for my checking logs for errors I wouldn't have a clue what it is I would be looking for. I do know the email used works fine in by way of sending it a test email and checking it at the host levels shows no Tiki registration or test related email.

    SMTPmaiSettings2.jpg (181.52 Kb)
    Posted by Rick Sapir / Tiki for Smarties
    chefleez wrote:
    Perhaps someone would look at the attachment

    Sorry, but this attachmentQuestion doesn't show any of the mail settings; these are the newsletter settings.

    Please verify that the following settings are correct on the Admin: GeneralQuestion page:

    • Your sender email
    • The Mail sender option
    • All associated SMTP fields.


    Alternatively, you can try setting everything back to PHP sendmail and testing. This would at least help determine if the issues is with your Tiki installation or with your mail only.

    Finally, did you run the Tiki CheckQuestion to confirm that your sever and host is compatible?

    To find your mail logs, you'll need to contact your host.

    HTH,

    - R

    RickQuestion | My Tiki Blog | My Tiki UserPage

    Why be a dummy? Get smarty! TikiForSmarties.comQuestion
    Tiki for SmartiesQuestion, your source for the best (and only) Tiki books, guides, and tutorials.
    Posted by Rick Sapir / Tiki for Smarties

    I'm not sure, but this looks wrong to me. Shouldn't the mail sever be something like mail.yourdomain.com?

    You should refer to their specific help files for details: https://my.bluehost.com/cgi/help/26Question

    You're also missing the authentation, username, password, port, etc, as shown in the attached screen.

    HTH,

    - RickQuestion | My Tiki Blog | My Tiki UserPage

    Why be a dummy? Get smarty! TikiForSmarties.comQuestion
    Tiki for SmartiesQuestion, your source for the best (and only) Tiki books, guides, and tutorials.
    image1.png (15.63 Kb)
    Posted by chefleez

    Ya HOO! we got it working ... test email sent from tiki test email has been received!

    had to change mail server to mail.yourname.com..

    Hope the balance of teh email setup went correctly. Did you have a chance to see the system requirement test I sent in email preceding this one and is there somethings there😊 that needs to be addressed?

    Posted by chefleez

    We now have had 3 people register as a test. Two of the 3 have received their activation email the 3rd has not. Can we expect only 60% of registrants will receive their confirm email?

    The first registrant can edit the home/log in page wording and we don't want that. We've spent hours trying to find the fix for this so far we have failed.

    We've assigned admin to receive an email for each email option and or addition to or changes to blogs and articles and pages but truely want the owner/publisher to receive these emails as well or instead of. We found the documentation on this to be very weak.

    Our third registrant, after we changed the above email settings to "admin", can't make any of the left hand menu function. Related?

    We haven't given up yet ... but we are close to giving up ... so what are the fixes for the above?

    mail notification settings.jpg (186.26 Kb)
    Posted by Rick Sapir / Tiki for Smarties
    chefleez wrote:
    Can we expect only 60% of registrants will receive their confirm email?
    If you've confirmed that your Tiki is sending the mail, then the problem is on the receiver's side. Are they using a spam filter? Did they add your Tiki to their "accepted" list? Etc.


    chefleez wrote:
    The first registrant can edit the home/log in page wording and we don't want that. We've spent hours trying to find the fix for this so far we have failed.
    Check your permissionsQuestion for the group. If you gave the group edit permission, they can edit the page, as expected. You may want to look at using CategoriesQuestion to make some pages editable.


    chefleez wrote:
    ...truely want the owner/publisher to receive these emails as well or instead of.
    You'll need to use Tiki's watchQuestion feature. Users can select what items they want to "watch."


    chefleez wrote:
    after we changed the above email settings to "admin", can't make any of the left hand menu function. Related?
    Sorry, but I don't understand. You changed which option to "admin?" Anyone in the admin group should have full access to the Admin menu (I assume that's what you mean by "left hand menu").


    If you're new to Tiki, you might find my Beginner's GuideQuestion useful.

    HTH,

    - RickQuestion | My Tiki Blog | My Tiki UserPage

    Why be a dummy? Get smarty! TikiForSmarties.comQuestion
    Tiki for SmartiesQuestion, your source for the best (and only) Tiki books, guides, and tutorials.